Effective Date: August 21, 2026

 

Mold Dog of Southern California (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we may collect when you visit our website, contact us, submit a lead form, request information about our services, schedule or receive an inspection, or otherwise communicate with us, and how we use, store, and share that information.

 

Information We Collect

 

Depending on how you interact with us, we may collect information that you voluntarily provide, including:

 

• First and last name

• Email address

• Phone number

• Property address or location

• Property square footage

• How you heard about us or referral source

• Information regarding remediation status

• Information related to scheduling or providing an inspection

• Information contained in emails, text messages, social media messages, lead forms, voicemails, website forms, or other communications you send to us

 

Our website and advertising technologies may also automatically collect certain technical information, which may include IP address, browser or device information, advertising identifiers, cookies, and information about interactions with our website or advertisements.

 

Voluntarily Provided Sensitive or Health Information

 

We do not require customers or prospective customers to provide medical or health information in order to contact us or receive our services, and we do not intentionally collect health information for advertising or marketing purposes.

 

However, customers and prospective customers sometimes voluntarily provide information about mold sensitivity, health concerns, medical conditions, symptoms, or other personal circumstances when explaining why they are seeking our services.

 

If you voluntarily include health-related or other sensitive information in an email, text message, social media message, website form, Google lead form, voicemail, or other written or recorded communication, that information may remain stored as part of the original communication.

 

We do not create or maintain medical records regarding health information discussed verbally during an inspection.

 

We do not intentionally provide voluntarily disclosed health information to Google or other advertising platforms for advertising targeting, audience creation, or similar advertising purposes.

 

How We Collect Information

 

Information may be collected when you communicate or interact with us through:

 

• Our website and website contact forms

• Google Ads lead forms

• Email

• Telephone calls

• Text messages

• Voicemail

• Instagram

• Facebook

• Other communication methods through which you choose to contact us

 

Certain technical information may also be collected automatically through cookies, Google advertising technology, advertising tags, or similar technologies when you visit our website.

 

How We Use Your Information

 

We may use information we collect to:

 

• Respond to inquiries about our services

• Provide estimates or quotes

• Schedule and coordinate inspections

• Call or text you regarding an inquiry or scheduled appointment

• Confirm appointments

• Communicate information necessary to provide our services

• Provide follow-up information after an inspection

• Request feedback or a review following services you received from us

• Respond to questions from current or past customers

• Maintain scheduling and business records

• Maintain records necessary for accounting, bookkeeping, and tax purposes

• Measure the effectiveness of our website and advertising

• Improve our advertising and business operations

 

If you provide a telephone number, we may use that number to call or text you regarding your inquiry, appointment, inspection, service-related matters, follow-up communications, and to request feedback or a review following services you received.

 

We do not currently use customer telephone numbers for general promotional text-message marketing.

 

We may occasionally use email addresses for business announcements, service information, follow-ups, or marketing communications. You may ask us to discontinue promotional email communications at any time.

 

Google Ads, Google Tag, Cookies and Advertising Technology

 

We use Google Ads and the Google tag on our website to help measure the effectiveness of our advertising and understand actions visitors take after interacting with our advertisements.

 

Google and its technologies may use cookies, IP addresses, device or browser information, advertising identifiers, and similar technologies in connection with these services. Information regarding website visits and interactions may be transmitted to and processed by Google according to Google’s own privacy practices.

 

We may use information generated through these technologies for advertising measurement, conversion tracking, and evaluating and improving the effectiveness of our advertising.

 

We do not intentionally provide health information or other sensitive information communicated to us by customers or prospective customers to Google for advertising targeting or audience creation.

 

Do Not Track and Online Tracking

 

Some browsers and devices provide privacy preference signals, including “Do Not Track” or similar mechanisms.

 

We do not independently control how third-party services used on or in connection with our website, including Google, respond to these signals.

 

Third-party services used on or in connection with our website may collect information through cookies, advertising tags, or similar technologies according to their own privacy practices. Depending on the third party and services being used, these technologies may allow information about online activity to be collected over time or across different websites or online services.

 

Visitors may be able to control or limit certain cookies and tracking technologies through their browser or device settings or through privacy and advertising controls provided by the applicable third-party service.

 

Scheduling and Business Records

 

Information necessary to coordinate an inspection may be entered into scheduling systems used by our business, including Google Calendar and Apple/iPhone Calendar.

 

This information may include your name, phone number, email address, property address, property square footage, appointment date and time, and other information reasonably necessary to coordinate your inspection.

 

Certain customer and transaction information may also be retained for accounting, bookkeeping, tax, and legitimate business recordkeeping purposes.

 

How Long We Retain Information

 

We retain personal information for as long as reasonably necessary for our business, recordkeeping, tax, legal, and service-related purposes.

 

Communications received through email, text message, social media, voicemail, lead forms, website forms, or other third-party platforms may remain stored within those services for extended periods, including indefinitely, unless deleted through our normal business practices or automatically deleted by the applicable service.

 

We do not guarantee deletion after a particular period unless retention or deletion is required by applicable law.

 

How We Share Information

 

Mold Dog of Southern California does not sell your personal information.

 

We do not provide customer information to unrelated third parties for their independent direct-marketing purposes.

 

Information may be processed, transmitted, or stored through third-party services that we use to operate our business. Categories of these service providers may include:

 

• Email providers

• Calendar and scheduling providers

• Telephone and text-message providers

• Social media platforms

• Website and hosting providers

• Advertising and advertising-measurement providers, including Google

• Payment and financial service providers

• Accounting, bookkeeping, and tax professionals or services

 

We may also disclose information when reasonably necessary to comply with applicable laws, legal processes, tax requirements, or governmental requests, or to protect our legal rights.

 

Third-Party Services

 

When you communicate with us through or interact with a third-party service such as Google, Instagram, Facebook, an email provider, or a telephone or messaging service, information may also be collected, processed, or retained by that third party according to its own privacy practices.

 

We do not control the privacy, security, or data-retention practices of third-party services.

 

Security

 

We take reasonable measures to protect personal information in our possession. However, no email service, messaging system, website, online platform, electronic storage system, or method of transmitting information over the Internet can be guaranteed to be completely secure.

 

Reviewing, Correcting or Deleting Your Information

 

You may contact us to request that we review or correct personal information you previously provided to us.

 

You may also request deletion of information you previously provided. We will consider and respond to such requests as appropriate. We may retain information when reasonably necessary for legitimate business, accounting, tax, legal, security, or recordkeeping purposes, or where deletion is not reasonably possible because information remains within a third-party platform or service.

 

Requests may be submitted using the contact information below.

 

Children’s Privacy

 

Our services are intended for adults seeking mold detection services for properties and are not directed toward children. We do not knowingly solicit personal information directly from children through our advertising or lead-generation activities.

 

Changes to This Privacy Policy

 

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable requirements.

 

When we make changes, we will post the updated Privacy Policy on this page and update the effective date shown at the top of the policy.

 

Contact Us

 

If you have questions about this Privacy Policy or would like to request review, correction, or deletion of information you have provided to us, please contact:

 

Mold Dog of Southern California

Email: info@socalmolddog.com